Director of Customer Experience
Nicole Black is currently the Director of Customer Experience for Janssen Biotech. She is responsible for strategically assessing our current approaches, determine and prioritize new strategies/plans and operationally determine how to better address our customer needs.
Nicole has more than 20 years of domestic and global marketing experience. In her more than 16 years at Johnson & Johnson, Nicole has assumed a number of increasing leadership positions including;
Vice President, Enterprise Marketing and Research at J&J Healthcare Systems , Group Product Director with McNeil Consumer Healthcare, Group Product Director for McNeil Nutritionals’ portfolio of base brands and Worldwide Director of Innovation where she served as a member of their McNeil Nutritionals’ Global Management Board. Prior to joining Johnson & Johnson, Nicole held marketing positions with American Express and the DuPont Company.
Nicole has a bachelor’s degree from Howard University and an MBA in marketing from Clark Atlanta University. She was recognized by Advertising Week as one of the Top 100 marketers and also appeared in Savoy Magazine as a “Rising Star in Corporate America.” Nicole resides in North Wales with her husband Kenyatta and their two young sons Jaden and Christian.